FAQ
Frequently Asked Questions (FAQ)
We’ve gathered answers to the most common questions to make your shopping experience with Askora seamless and worry-free.
🛒 Orders
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and checkout using our secure payment system.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 1 hour of placing them. Please contact our support team immediately.
💳 Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, Net Banking, and popular wallets for your convenience.
Q: Is my payment information secure?
A: Yes, we use encrypted payment gateways to ensure 100% safe and secure transactions.
🚚 Shipping
Q: How long does delivery take?
A: Orders are usually delivered within 5–7 business days, depending on your location.
Q: How can I track my order?
A: Once shipped, you will receive an email/SMS with a tracking link. You can also track your order here.
📦 Returns & Refunds
Q: What is your return policy?
A: You can request a return within 7 days of delivery if the item is unused and in its original packaging.
Q: How long does it take to process a refund?
A: Refunds are usually processed within 5–10 business days after receiving the returned product.
❓ Still Have Questions?
If your query isn’t listed above, our support team is always happy to help.
You can reach us anytime through our Contact Us